Dear KTG Students
We hope this message finds you well. As we approach the deadline for your JCP module hours, we would like to clarify some critical points specific to KTG students. Please read the following information carefully, as it is essential for the successful completion of your 40-hour requirement.
- KTG Hours Submission: The only hours that KTG acknowledges are those reflected on the KTG hours summary, which you can download from the KTG website. Hours recorded on Edusourced, the UP portal, or any other platform will not be considered towards your 40-hour requirement.
- Manual Review of Submissions: Our standard turnaround time for reviewing submissions is 1-3 working days. However, due to the test week and the upcoming deadline (Sunday, 1st September, 23h59), we will have a team reviewing submissions tomorrow. Please note that any submission made after 14h00 tomorrow will only be reviewed next week. We strongly recommend that you submit any additional hours opportunities before this time. Should your submission not be approved due to not following all specifications, lack of effort, or quality, it will be your responsibility. Please remember that these additional hours opportunities are meant for students who did not complete the initial tasks allocated to each program.
- Final Hours Submission Deadline: Anything that does not reflect on the hours summary downloaded from the KTG website by 23h59 on Sunday will not be considered, with the only exception being for Mentorship students attending the event on the 14th of September. If your hours say “PENDING”, it is fine. All submissions can take up to 15 minutes after submission to reflect on your hours summary.
- Email Communication: We are receiving a significant number of emails daily, where the answers can be easily found in the project guide or previous announcements. While we have always strived to respond to all queries, we must now prioritise our team’s time and resources. Therefore, effective immediately, we will no longer respond to emails where the answers are readily available in the project guide or past announcements. Please make sure to consult these resources before contacting us. They are all available on the KTG website.
- How to Contact Us: After reading the project guide and all announcements, if you still require assistance, please feel free to contact us. Please review the announcement about our communication policies first because our team has been instructed to ignore anything that does not follow them.
Lastly, we must emphasise that KTG will not make any “special exceptions” for students who did not complete their hours due to their own oversight, such as failing to read the project guide or follow instructions correctly. This is to uphold our organisational values and maintain our duties as a registered NGO and partner to the University of Pretoria. Our mission is to help those in need, and we must protect our relationship with the University and our sponsors.
We extend our heartfelt thanks to the many KTG students who have worked consistently and diligently throughout the program. Your commitment has made our work more manageable, and we wish you a restful and well-deserved weekend.
Thank you for your attention to these matters.
Best Regards
The KTG Team