Dear KTG Students,
Thank you for taking the time to complete the Group Evaluation and for providing valuable feedback about your experience with KTG. We appreciate your honesty and engagement — your voices help us strengthen our role as a community partner and ensure that future students benefit even more.
You should receive an email before the 30th of September confirming that we have completed your Community Partner Assessment and submitted it to the JCP department. If you completed your 40 hours and do not receive an email by then, please let us know as soon as possible so we can complete it before the deadline.
Based on your feedback, here are the main areas you raised and how we are addressing them:
1. Communication & Program Design
From 2026 onwards, we plan for all KTG programs to be merged into a single integrated project. When you book an event, you will receive a comprehensive preparation pack to help you prepare properly. This will also ensure that each program is designed in advance so that activities build on each other rather than repeat.
We are also exploring 8-week program cycles for each of our partner schools, creating a structured, progressive experience.
2. Project Activities
We recognise that some tasks, like repeated posters and videos, felt less impactful. Under the new strategy, programs will focus far more on in-person, hands-on community activities, while still giving students flexibility to choose which events best suit them.
3. Time Management & Scheduling
Some students raised concerns about deadlines and the timing of opportunities. It’s important to clarify:
- All activities for each program were published in the Project Guide since February.
- Extra-hour opportunities were released on 12 August and due 31 August. These were an additional option — not a requirement — offered to assist students who had not completed their program tasks. Very few other community partners provide this kind of flexibility.
Looking ahead, with our shift to in-person events only, there will be hundreds of hours available and extra-hour opportunities will no longer be necessary. Students are responsible for making use of the opportunities provided. This reflects the graduate attributes assessed in the JCP module, particularly accountability and responsibility.
To illustrate this point, here are the pass rates (40+ hours completed) across our programs this year:
- BVW Program: 92.86%
- Computer Literacy Program: 90.34%
- MAP Program: 89.86%
- Mentorship Program: 90.00%
- Robotics Program: 88.70%
These completion rates are significantly higher than most other JCP community partners and higher than in previous years. Strict deadlines and accountability — supported by regular reminders — are part of why students succeed at KTG. We were also very generous with those who reached out to us in a timely manner, but late communication (months afterwards) cannot be rectified, just as in the real working world.
4. Transport & Logistics
We acknowledge concerns about transport and are reviewing our providers. All KTG drivers are required to comply fully with community taxi association regulations, which mandate specific documents and permits for anyone transporting passengers. These associations operate within local communities and are best placed to ensure safety, cultural understanding, and compliance.
- ✅ All our drivers are fully certified and compliant.
- ✅ Problematic drivers are immediately removed from the roster — but this depends on us being informed. If you ever feel unsafe or uncomfortable, please let us know immediately.
- ✅ Moving forward, we will implement stricter monitoring and requirements for all drivers.
Taxis remain the safest and most sustainable option for these projects: they support local communities, reinvest money into the areas we serve, and are far less likely to be targeted for opportunistic crimes.
5. Mentorship & Support
We are aware of challenges in the mentorship program this year. In 2026, the mentorship system will be completely redesigned to ensure better responsiveness, accountability, and support for both students and mentees.
6. Resources & Facilities
Many of our partner schools unfortunately lack sufficient resources. We are addressing this in two ways:
- Working with partners to improve conditions.
- Taking more equipment with us for each event to ensure activities can be delivered effectively.
Closing
We are proud of what was achieved this year and of the significant impact you made in our communities. Your feedback shows where we can grow, and we are committed to addressing these issues while maintaining the high standards that set KTG apart.
Never underestimate the power of your contribution. What may feel like a small, routine task to you — a kind word, a moment of encouragement, or showing up when you said you would — can be the spark that changes the entire course of someone’s life. We have seen former learners, now thriving in their careers and lifting their families out of poverty, tell us that it was a single interaction during a KTG program that shifted their mindset and gave them the belief to break the cycle.
You are part of that story. By stepping into these communities, you are not only completing a module — you are shaping futures.
Kind Regards
The KTG Team